Legal
Privacy Policy
Effective December 10, 2025
1. Scope
This Privacy Policy explains how Pep Payments collects, uses, discloses, and protects personal information when you visit our website, submit an enquiry, book a call, or use our services. It does not govern the independent privacy practices of payment processors, banks, card networks, or other third parties.
2. Information we collect
We may collect your name, business email, phone number, country, company domain, website status, revenue range, and information you choose to provide during conversations or onboarding. We also collect limited technical information such as device type, browser, IP address, pages viewed, referral source, and approximate location through standard website logs and analytics.
3. How we use information
We use information to respond to enquiries, assess service eligibility, arrange calls, provide and improve services, support integrations, prevent fraud and abuse, secure our systems, maintain records, comply with law, and communicate about our relationship. We may send marketing messages where permitted; you can opt out at any time.
4. Legal bases
Where data-protection law requires a legal basis, we process information to take steps at your request or perform a contract, for our legitimate interests in operating and securing the business, to comply with legal obligations, and with consent where required. You may withdraw consent without affecting earlier lawful processing.
5. Sharing
We may share information with hosting, analytics, communications, customer-management, security, professional-advisory, and payment-service providers that support our operations. We may also disclose information to processors evaluating your business, to authorities where legally required, or in connection with a merger, financing, or sale. We do not sell personal information for money.
6. International transfers
Our providers may process information in countries other than yours. Where required, we use recognized safeguards for international transfers, such as adequacy decisions or standard contractual clauses.
7. Retention
We retain personal information only as long as reasonably necessary for the purposes described above, including providing services, maintaining business and compliance records, resolving disputes, and enforcing agreements. Retention periods vary according to the information and applicable legal requirements.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not submit full card numbers or security codes through our enquiry forms.
9. Cookies and similar technologies
We may use essential cookies needed for the website to function and limited analytics technologies to understand website use. Browser settings can block or delete cookies, although some functions may then be unavailable. Where required, we request consent before using non-essential technologies.
10. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing; receive a portable copy; withdraw consent; or complain to a data-protection authority. We may need to verify your identity before fulfilling a request, and legal exceptions may apply.
11. Children
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, please contact us so we can delete it.
12. Updates and contact
We may update this policy when our practices or legal obligations change. The effective date above identifies the latest version. Privacy questions or rights requests may be submitted through the Book a Call form on our website; write “Privacy request” in your message or mention it during contact.